Contact Our Support Team

What to Prepare Before Chatting

Before opening a live chat, have your account username ready. This lets the agent pull up your profile immediately. Also note the approximate time of any recent transaction and the payment channel used—for example, e-wallet or bank transfer. This speeds up the first reply.

Which Channel to Use

Live chat is ideal for anything account-related: login problems, balance checks, or deposit questions. The support team can resolve these in real time without delay. The contact form is best for matters that need a written record, such as disputes, withdrawal issues, or feedback. This creates a traceable thread you can refer back to later.

What Not to Send Publicly

Never send your password over any public channel, including live chat or the contact form. Genuine support will never ask for it. Also avoid sharing your full card number or any one-time verification code. If you are asked for these, end the conversation and report it immediately.

Typical Reply Times

Live chat replies start within a minute during most hours. Complex account issues may take a few minutes longer as the agent checks the system. The contact form receives a first reply within 24 hours. Simple queries are often answered sooner, but allow the full day for thorough handling.

Languages and Hours

Support answers in English and Bahasa Malaysia. Our team is fluent in both, so you can use whichever you are comfortable with. The live chat is available 24 hours a day, seven days a week. The contact form receives replies within the same window, though not instantly.

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